Hours of operation
Our normal hours of operation are 7:00 AM - 6:00 PM Central Time, Monday through Friday. Please note that phone hours may vary by season or on holidays.
How long does it take to get what you order?
For every order, there are generally two things that contribute to how fast your merchandise will arrive at its destination.
1. Items that are in stock will generally ship within 1-3 business days. Items that are not regularly stocked and need to be manufactured will usually ship within 5 days to 6 weeks, depending on the product, subject to change. If you want to check on the lead time for certain products before placing your order, please feel free to contact us at (813) 616-3661.
2. Once your order is shipped from the factory, the time it takes to arrive is determined by the method of shipment and the destination. Orders shipped via UPS ground or common carrier (truck) generally arrive within 1 to 7 business days after they leave the factory. Special services, such as 2nd day air or next day air arrive more quickly. If you have additional questions regarding your order, please don't hesitate to contact us.
Please note that transit times are always estimated and Dwixt cannot be responsible for late or delayed deliveries by freight carriers under any circumstances. Same day shipping cut off time is 11am Central. All orders processed after this time (including special services such as next day air) will not ship until the following day after this time.
Tracking your orders
If you need to find out the status of your order, please contact our customer service department at sales@dwixt.com, or call us at (813) 616-3661.
Shipping charges
Prices for our products do not include freight costs, which are always additional and will be added to your order at the time of invoice. (The only exceptions would be items advertised as part of a "Free Shipping" package, in which there are no additional shipping costs for the items ordered as part of the specific advertised package.) If you need to know exact shipping costs prior to completing your order, please feel free to contact us by phone or e-mail and we will be happy to prepare a quote for you.
We always ship via the most economical method available for you, unless you specify otherwise. We receive significant discounts from our shipping partners, and we pass along that savings to you! If you would like to know the exact freight cost prior to placing an order, please feel free to contact us at (813) 616-3661. Customer is always responsible for any additional freight costs incurred from re-deliveries to corrected addresses or items returned to our factories due to incorrect or incomplete shipping addresses provided on orders.
Certain items that ship by freight will require a delivery appointment to be scheduled and will require the customer to unload the product(s) from the delivery vehicle; unfortunately liftgate options are not available for all deliveries.
International shipments
International shipments are likely to be subject to additional customs and/or duty fees that are not included in our shipping costs. Such costs will be billed directly to you by UPS or FedEx, unless you specify your own customs broker to handle the transaction.
We ship to the U.S. and Canada.
Payment options
Established customers with good credit may apply for Net 30 terms. All other customers must pre-pay by VISA, Mastercard, American Express, Discover, wire transfer, cashier's check, or company check. Please speak with our customer service department to review your options. We welcome purchase orders from schools, governmental facilities, and other public facilities.
What to do if your shipment arrives damaged
Before signing for any delivery, be sure to inspect the packages for any sign of damage. DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE OPENED THE PACKAGES AND INSPECTED ALL ITEMS. Packaging that appears to be in good condition does not guarantee that the product inside was not damaged by the carrier while in transit. Be sure to fully unpack and examine all items carefully. Otherwise, by applying your signature, you are legally signing a document stating that you have received all items in good condition. In this case, any later claim for un-noticed damage must be filed by you with the freight company as we will have no recourse when items are signed for in full and good condition.
If any items do appear to be damaged, you must declare such information to the driver and notate the damage with your signature. Then contact our customer service department so that we can arrange to replace your damaged merchandise and schedule the shipper to inspect the damaged packages.
Unfortunately, the freight carriers do damage items from time to time. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 3 days from receipt. No claims will be accepted by shipping companies after 3 days.